Top 10 Questions to Ask Before Hiring an Auto Transport Company

Moving your vehicle across the country doesn’t have to be a stressful experience. Whether you’re relocating, purchasing a car from out of state, or sending a vehicle to a loved one, choosing the right auto transport company makes all the difference. Before entrusting your vehicle to any carrier, arm yourself with these essential questions to ensure a smooth and worry-free experience.

1. Are You Properly Licensed and Insured?

Every legitimate auto transport company must have a valid USDOT number issued by the Federal Motor Carrier Safety Administration (FMCSA). Ask for this number and verify it on the FMCSA website. Additionally, inquire about their insurance coverage—what it includes and what the limits are. Reputable companies will readily provide this information and explain how your vehicle is protected during transit.

2. What Type of Transport Options Do You Offer?

There are generally two main shipping methods: open and enclosed transport. Open carriers are more common and cost-effective but expose vehicles to the elements. Enclosed transport offers more protection for luxury, classic, or high-value vehicles but at a higher price. Understanding these options and which one best suits your needs is crucial before making a decision.

3. How Is Your Pricing Structured?

Beyond the initial quote, ask what factors might cause the final price to change. Some companies offer binding quotes, while others may adjust pricing based on factors such as fuel costs, seasonal demand, or unexpected route changes. Understanding the pricing structure helps avoid surprise fees upon delivery.

4. What Is Your Estimated Pickup and Delivery Timeline?

Auto transport isn’t an exact science due to variables like weather, traffic, and scheduling. However, reputable companies provide realistic windows for both pickup and delivery. Be wary of promises that seem too good to be true, such as guaranteed same-day pickup or unusually fast cross-country deliveries.

5. What Is Your Cancellation Policy?

Life happens, and plans change. Before committing, understand the company’s cancellation policy. How much notice is required? Are there fees involved? Most reputable companies offer flexible cancellation terms, but it’s important to know what you’re agreeing to upfront.

6. How Do You Handle Vehicle Inspection and Documentation?

Before transport, your vehicle should undergo a thorough inspection, with any existing damage documented. This “Bill of Lading” serves as an important record for comparison upon delivery. Ask about their inspection process and how they document the vehicle’s condition before and after transport.

7. Do You Offer Door-to-Door Service?

Some companies only deliver to terminals in major cities, requiring you to pick up your vehicle from a designated location. Others offer true door-to-door service, bringing your vehicle directly to your specified address. Understand which service the company provides and how it affects convenience and pricing.

8. What Is Your Claims Process If Damage Occurs?

Despite best efforts, incidents can happen. A reputable company will have a straightforward claims process and be transparent about how they handle damage. Ask about their claims procedure, required documentation, and typical resolution timeframes.

9. Can You Transport Special Vehicles?

If you have a modified vehicle, classic car, motorcycle, or other specialty vehicle, ensure the company has experience transporting similar items. Some vehicles require specific equipment or expertise, so confirming this capability upfront avoids complications later.

10. What Do Your Previous Customers Say?

Beyond company-provided testimonials, check independent review sites like Google, Yelp, and the Better Business Bureau. Look for patterns in feedback related to reliability, communication, and problem resolution. A company’s response to negative reviews can be particularly telling about their customer service philosophy.

Final Thoughts

Taking the time to ask these important questions will help you make an informed decision when choosing an auto transport company. At The Car Carriage, we believe in transparency and are always ready to answer these questions and more. Our goal is to provide you with peace of mind knowing your vehicle is in capable hands from pickup to delivery. Call 855-723-3200 to get your free quote today!

Remember, the lowest price doesn’t always mean the best service. Consider factors like reputation, experience, and customer service when making your final decision. Your vehicle is a valuable asset—make sure it’s treated as such during transport.