Industry Experts You Can Rely On
Regardless of where you’re going or what you’re driving, your vehicle deserves special care. Instead of spending money on fuel or taking chances on the road, why not let
THE CAR CARRIAGE provide auto transport services? Based in Dallas, our vehicle transport company ensures your car arrives safely – without a scratch on it.
As industry-leading professionals with extensive knowledge in the business, we know how to safely transport cars from sea to shining sea – and even Hawaii and Alaska. Even though our company is a newer vehicle transport broker, we’re not new to the industry.
Because we are experts in the industry, we ensure the top-quality service you’d expect from a large company. However, we provide a personalized approach to business by offering affordable rates and one-on-one attention to your needs. What does that mean for you? Quality service at better prices.
Meet the Owner
James Taylor, our owner, has had a lifelong interest in cars. His passion for automobiles combined with his joy for talking about cars with other enthusiasts lead him to start his own business, THE CAR CARRIAGE. His dedication and passion is infectious too. You’ll notice it with our staff that enjoys helping you and addressing your needs.
We do much more than take your call and hire a driver to ship your ride. In addition, we take a deep interest in your car and your needs. If you speak with James, he’ll even ask you about the modifications you’ve made to improve its performance, road trips you’ve taken in your automobile, and where you foresee your car taking you in the future.
FAQ: Straight-Forward Answers for Straight-Forward Questions
Why are the prices I am getting all over the place?
The hardest thing for people researching car moving companies is understanding that the prices they are getting are not tried-and-true guarantees, but rather ESTIMATES of what a company thinks it will take to move your vehicle. Don’t be fooled, there are no drivers with semi-trucks with trailers (carriers) committed to take your vehicle at these quoted prices. The company you choose will still have to work with a carrier to commit to move your vehicle at the price they quote you.
What goes into the prices I am quoted?
Your total price breaks down into two parts: the broker’s fee (or “deposit,” as everyone calls it) and the carrier’s fee (your COD amount). Make no mistake about this, EVERYONE YOU ARE GETTING SALES CALLS FROM IS GOING TO BROKER YOUR MOVE. In this industry, there are brokers who try to fool you into thinking that they own the trucks and trailers (carriers). Also, there are an equal amount of carriers who sell themselves on the fact that they have a truck or two but are not being honest about the fact that they broker out 90% of the orders they book. Here is a quick easy way to tell if a company takes an upfront fee, whether they call it a deposit or any other name, they are a broker. Carriers do not take any payment until the vehicle is delivered.
Can I ship my car if it is inoperable?
As long as you tell us the vehicle is inoperable when you place the order, we will be able to send a truck that is equipped for hauling inoperable vehicles. There is an additional charge for inoperable vehicles, because the extra physical labor required from the carrier. If the driver arrives to pick the vehicle up, and we weren’t told that the vehicle is inoperable, your deposit will be forfeited if the driver is unable to load it.
Should I pay a deposit before being given a carrier’s name and contact info?
In our opinion, you are crazy to do so. Have you ever been paid upfront for the work that you perform for your employer? Why would you pay a fee upfront when there are reliable and trustworthy companies like ours that won’t ask for it until we provide you with your carrier’s details?
Can I pack items in my car?
The Department of Transportation does not allow any items to be shipped in a vehicle on an auto carrier. Drivers can be subject to random searches, and extra items can also put the carrier over their weight restrictions, resulting in expensive fines for the driver. THE CAR CARRIAGE, and/or the carrier, is not responsible for any items left in the vehicle.
Are my dates guaranteed?
No. All dates given are estimates and projections. For this reason, we ask that you give us the earliest possible date you would be willing to release the vehicle, even though it may not be your preferred date.
We put you in direct contact with your carrier and the carrier will also call you the afternoon or evening before pickup and delivery (they won’t just show up unannounced, and if they do, we want to hear about it). However, carriers are out on the road battling traffic, weather, and any number of other factors that can and do throw it off their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
How long does transport take?
The average transit time from pickup to delivery on any vehicle going coast to coast will be between one and two weeks. From there you can figure your transit time based on how far your vehicle is traveling (i.e., from either coast to the Midwest might average three to seven days).
How much lead time is necessary?
There is no set amount of necessary lead time. Whatever you can give is great, but don’t worry if you have to hold off until the last minute. If your move is priced correctly, it will usually get picked up within a day or two of your first available date.
Is my vehicle insured?
Yes. Part of what you pay us for is to verify that the carrier we put you on is covered by the requisite amount of insurance and that it is up to date. There is never any additional cost to the customer for this coverage, and their insurance is primary.
Contact us if you have additional questions about our vehicle transport and shipping services. Based in Dallas, Texas, we proudly transport vehicles throughout the United States, including Hawaii and Alaska.